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Flights & Ticketing
Immediately after payment confirmation, your official electronic ticket (e-ticket) will be sent to your registered email address as a PDF file, including the airline reference (PNR) and baggage allowance details.
Yes, you can manage your booking directly through our portal or using your PNR on the operating airline’s official website to select seats, meal preferences, and pre-purchase extra baggage.
We send real-time SMS and email notifications regarding any schedule change. Our 24/7 support team will assist you in accepting the alternative flight or requesting a full refund according to aviation regulations.
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Hotels & Accommodation
Yes, all hotel bookings through ViaGo are instantly confirmed with a direct hotel voucher provided upon payment.
Standard check-in is typically at 02:00 PM or 03:00 PM, and check-out is at 11:00 AM or 12:00 PM. Early check-in or late check-out can be requested subject to availability.
All standard taxes are clearly broken down. Some destinations (such as Dubai or European cities) mandate a small local city tax payable directly at the front desk.
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Payments & Currency
We accept Visa, MasterCard, Apple Pay, and secure international debit/credit cards processed through 256-bit SSL encrypted channels.
Yes, you can view rates and complete payments in USD, AED, EUR, SAR, and other supported regional currencies without hidden conversion charges.
Still have questions?
Our support team is ready to assist you 24/7.